Zendesk AI Agent Functions

This document provides an overview of the functions available for the Zendesk AI Agent integration.

Available Functions:

• Create a new support ticket

  Function	create_ticket
  Parameters	subject (required), comment_body (required), requester_name, requester_email, priority, tags, custom_fields
  Description	Creates a new support ticket in Zendesk.

• Update an existing support ticket

  Function	update_ticket
  Parameters	ticket_id (required), status, priority, comment_body, public, tags, custom_fields
  Description	Updates an existing support ticket in Zendesk.

• Close a support ticket

  Function	close_ticket
  Parameters	ticket_id (required), comment_body, public
  Description	Closes a support ticket in Zendesk by setting its status to 'closed'.

• Add a comment to a ticket

  Function	add_comment
  Parameters	ticket_id (required), comment_body (required), public
  Description	Adds a comment to an existing support ticket in Zendesk.

• Retrieve ticket information

  Function	get_ticket
  Parameters	ticket_id (required)
  Description	Retrieves information about a specific ticket in Zendesk.

• Verify support PIN

  Function	verify_support_pin
  Parameters	caller_phone_number (required), entered_pin (required)
  Description	Verifies the caller's support PIN against the stored PIN in Zendesk.

• Retrieve current user's tickets

  Function	get_current_user_tickets
  Parameters	caller_phone_number (required), status, priority
  Description	Retrieves ticket numbers for the authenticated user based on their phone number.

For more information, visit the GitHub repository.